FAQ's - private island experience
Q: HOW OFTEN DOES THE FERRY OPERATE BETWEEN CHRISTIANSTED & HOTEL ON THE CAY?
A: The ferry operates roughly every 10 minutes from 6:00am until 12 midnight. After those hours, please use the number provided to you at check-in to get in touch with the boat captain on duty.
Q: HOW DO WE GET TO THE RESORT FROM THE AIRPORT IF NOT RENTING A CAR?
A: Right outside the baggage claim area is a Taxi-Stand in which the representatives will be able to assist you with taxi transportation into Christiansted to catch the ferry to our hotel. Depending on time of day/traffic conditions, the ride takes anywhere from 20-30 minutes and cost approximately $36 each way.
Q: WHAT AIRPORT DO I FLY INTO?
A: 2 Options to chose from: Major Airport is STX (St Croix Henry Rohlsen Airport) or you can take one of the Seaborne Airlines flights from St. Thomas right into Christiansted Harbor (in front of our hotel).
Q: I HAVE A RENTAL CAR, WHERE DO I PARK?
A: Unfortunately we do not have guest parking available. There is street parking available usually on Company or Queen Street. There are also parking lots available near the seaport which is near Strand Street. Remember that parking is at your own risk and do not leave valuables in your car.
Q: I AM A TIME SHARE OWNER AND HAVE QUESTIONS PERTAINING TO MY WEEK(S)?
A: Please contact the front desk at 340-773-2035 for assistance.
Q: DO YOU OFFER SPECIAL DISCOUNTED RATES (LOCAL, MILITARY, AAA, AARP, INTERLINE)?
A: We do offer special rates when available. Please use the reservation system on this website to search for your desired rate. Please keep in mind that you will need to prove your eligibility at time of check-in. If you are unable to offer verification, you may be subject to paying the prevailing rack rate.
Q: IS IT SAFE MAKING A BOOKING ONLINE?
A: When you made a direct reservation with us, we use a secure reservations portal for transmission of your data. We send email confirmations of direct reservations electronically for your convenience. Hotel on the Cay keeps an official record of all electronic reservations. We honor our official record only and will disregard any alterations to confirmations that may have been made after we sent it to you.
Q: HOW FAR IN ADVANCE CAN I BOOK A RESERVATION WITH YOU
A: At present we are accepting reservations thru December, 2018.
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